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ABOUT ENTERPRISE RESOURCE PLANNING

     RISCE’s new ERP under development. Its for our Middle East client. The basic modules are for the Supply Chain incorporated with Customer Relationship Management and E-Commerce. 

Introduction to ERP

     Enterprise resource planning software, or ERP, doesn't live up to its acronym. Forget about planning-it doesn't do much of that-and forget about resource, a throwaway term. But remember the enterprise part. This is ERP's true ambition. It attempts to integrate all departments and functions across a company onto a single computer system that can serve all those different departments' particular needs.

     That is a tall order, building a single software program that serves the needs of people in finance as well as it does the people in human resources and in the warehouse. Each of those departments typically has its own computer system optimized for the particular ways that the department does its work. But ERP combines them all together into a single, integrated software program that runs off a single database so that the various departments can more easily share information and communicate with each other.

How can ERP improve a company's business performance?

     ERP's best hope for demonstrating value is as a sort of battering ram for improving the way your company takes a customer order and processes it into an invoice and revenue-otherwise known as the order fulfillment process. That is why ERP is often referred to as back-office software. It doesn't handle the up-front selling process (although most ERP vendors have recently developed CRM software to do this); rather, ERP takes a customer order and provides a software road map for automating the different steps along the path to fulfilling it. When a customer service representative enters a customer order into an ERP system, he has all the information necessary to complete the order (the customer's credit rating and order history from the finance module, the company's inventory levels from the warehouse module and the shipping dock's trucking schedule from the logistics module, for example).
 

How does ERP fit with e-commerce?

     ERP vendors were not prepared for the onslaught of e-commerce. ERP is complex and not intended for public consumption. It assumes that the only people handling order information will be your employees, who are highly trained and comfortable with the tech jargon embedded in the software. But now customers and suppliers are demanding access to the same information your employees get through the ERP system-things like order status, inventory levels and invoice reconciliation-except they want to get all this information simply, without all the ERP software jargon, through your website. A commercial software product is usually derived from market demands. Sales and marketing people have first-hand knowledge of their customers’ requirements. Based upon these market requirements, senior software developers create an architecture for the products along with functional and design specifications

     Enterprise Resource Planning (ERP) software, attempts to integrate all departments and functions across a company into a single computer system, is one of the fastest growing segments in the software market and one of the most important developments in information technology in the last decade.